Teleworking Technology Support
Frequently asked questions for technology support while teleworking.
Click on the link below the question to access the instruction page.
³ûÄñÊÓƵ Phone and Voice Mail
Virtual Private Network (VPN)
REmote Desktop Access
Click here to view remote desktop access instructions.
Virtual Meetings
How do I conduct a virtual meeting ?
- Zoom provides a free online platform to share your screen, chat, or give a presentation (PowerPoint).
- Meetings with three or more participants are currently limited to 40-minutes. (Unlimited time for 1 to 1 meetings)
- Sign up for the free Zoom account using your ³ûÄñÊÓƵ email.
- Learn how to set up or join a meeting by following the video tutorials .
- Click here to learn how to schedule a secure Zoom meeting.
- BlackBoard Collaborate is available for virtual meetings hosted through BlackBoard.
- Please contact Dr. Michael Dailey at (502) 597-6238 or michael.dailey@kysu.edu for more information.
Phone Conferencing
- If ³ûÄñÊÓƵ staff and faculty need to host a phone conference, please contact helpdesk@kysu.edu or call (502) 597-7000.
- Create a phone conference by dialing (502) 597-7009 off-campus or 7009 on-campus.
- Moderators will enter the moderator access code followed by #
- Participants will enter the participant access code followed by #
- Support for phone conferencing is available by contacting helpdesk@kysu.edu or by calling (502) 597-7000.
WIRED
Reset Password
- To reset your own password, you must first be enrolled in the Self-Service Reset Portal. Click here to .
- After enrolling, to reset your password, click .
For detailed instructions on enrolling in Self-Service Password Reset and resetting your password, click here.
Store Files in the Cloud
³ûÄñÊÓƵ provides cloud storage in Office 365. For more information, click here.
Internet Access
Many companies are providing free or reduced fees during this global pandemic:
Self-Paced Microsoft Office Training
For self-paced training on Microsoft Office Products please click the below link:
Technology Support
Phone: (877) 200-1841
Website:
Phone: (502) 597-7000 email: helpdesk@kysu.edu
We will be updating this page with new questions and answers, so check back often.
This page is current as of 10/8/2020.